Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, if you are unsatisfied with your product, please email us at firstname.lastname@example.org with the subject RETURN and let us know. We want to know if you are unhappy so we can make this right.
To complete your return, we would like an email with the Shopify order number and the specific reason for the return. Due to the nature of the product, we do not accept returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within four weeks of receipt.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com with the subject REFUND.
Due to the nature of our products, we don't exchange items. If you would like a replacement for a damaged item, please contact us with a photo of the damage at firstname.lastname@example.org with the subject EXCHANGE and we will file a damage claim with the carrier.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Since the product is liquid, we do not accept returns.