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EcoDaisyTM or our products send us an email!
customerservice@ecodaisyusa.com
Shipping
EcoDaisyTM Shipping Policy
Thank you for visiting and shopping at ecodaisyhome.myshopify.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Depending on shipping deadlines, orders may not be delivered on weekends or holidays.
If we are experiencing a high volume of orders or inclement weather, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Typically, we have a flat rate, but if items are shipped internationally or to P.O. Box or other destinations, there may be an extra fee.
* Overnight delivery is only available for an extra fee billed separately or on orders with delivery addresses within the continental United States.
Please keep in mind that delivery delays can occur during inclement weather either at the location of our warehouse or in transit to you. We don’t have control over the weather, but we can provide a tracking number so that you know where and when your delivery will arrive.
Shipment to P.O. boxes or APO/FPO addresses
EcoDaisyTM ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses with UPS, USPS, DHL, or Fedex. There may be additional shipping fees depending on the location.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
EcoDaisyTM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
EcoDaisyTM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We do ship outside of the country, but extra postage rates may apply and carriers may not deliver on weekends or Holidays. Keep in mind that carriers such as UPS, USPS, Fedex or DHL may use a different local shipper or the local post office to deliver the product to your home. We will provide you with a tracking number so that you can track every step of your product delivery.
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, if you are unsatisfied with your product, please email us at ecodaisyusa@gmail.com with the subject RETURN and let us know. We want to know if you are unhappy so we can make this right.
To complete your return, we would like an email with the Shopify order number and the specific reason for the return. Due to the nature of the product, we do not accept returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within four weeks of receipt.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@ecodaisyusa.com with the subject REFUND.
Exchanges
Due to the nature of our products, we don't exchange items. If you would like a replacement for a damaged item, please contact us with a photo of the damage at customerservice@ecodaisyusa.com with the subject EXCHANGE and we will file a damage claim with the carrier.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
